Technical support may be acquired by e-mail. Please contact us at
If you are a registered user, please include your registration name
and order number in the e-mail.
If you have any comments or concerns about Infinity please
direct them to email@example.com
or use form. Your feedback is important to us in order to get an
idea of how to make Infinity a better product for you. Many of features
and significant portions of our program's interface have been heavily
influenced by comments from users. So if you have a grand idea for
a new feature, or a better way of doing something, please drop us
For answers common problems users have had. FAQ:
How Do I ... ? for some similar answers for using Infinity.
Infinity Online Help
Customer support: firstname.lastname@example.org
If you have a question about your order, found a bug, need help
and can't find the answer in the online support, or for any other
reason, you can contact us here.
Sales support: email@example.com
Bug reports*: firstname.lastname@example.org
*Help to us to
understand your problem
When reporting problems, please include
the following information:
- Is the problem reproducible?
If so, how?
- What version of Windows are
you running? (Windows 95, Windows 98, Windows NT 4.0, Windows
2000, or Windows XP,...).
- The number and date of the
program version you use (provided in the menu item: Help | About
- If you use the commercial version,
tell us your registration name, and your questions will be processed
in a priority mode.
appreciate it very much if you would formulate your questions precisely,
in a form suitable for subsequent inclusion in the list of questions
The above steps will help us to solve your problems faster and better.
Thank you for assistance!